Privacy Policy

Introduction

Welcome to ukok. We are committed to protecting the privacy and personal information of every user who accesses our platform. This Privacy Policy outlines the types of information we collect, the purposes for which it is used, how it is stored and protected, and the rights you hold as a user registered on ukok. By continuing to use the ukok platform — including our website, mobile interface, games, and any related services — you acknowledge that you have read and understood the practices described in this document.

ukok is an online casino and sports betting platform serving the Bangladesh market. We operate under strict internal data governance standards designed to align with internationally recognised best practices for user data protection. We handle all personal information with care, discretion, and full respect for your privacy.

Information We Collect

To provide our services and fulfil our legal and operational obligations, ukok collects the following categories of personal data when you register an account, make a deposit, place a bet, or otherwise interact with our platform:

• Identity information: full name, date of birth, nationality, and government-issued identification details provided during KYC (Know Your Customer) verification.
• Contact information: email address, mobile phone number, and residential address (city, district, division — e.g. Dhaka, Chittagong, Sylhet, Khulna, Rajshahi).
• Financial information: payment method details such as bKash account numbers, Nagad wallet IDs, Rocket numbers, or bank card references — stored only to the extent necessary to process transactions.
• Technical information: IP address, device type, browser type and version, operating system, session timestamps, and geolocation data derived from your network connection.
• Behavioural information: game history, betting patterns, session duration, frequency of play, deposit and withdrawal history, bonus usage, and communication records with our support team.

How We Use Your Information

ukok processes your personal data solely for legitimate, clearly defined purposes. We do not sell, rent, or trade your personal data to third parties for marketing purposes. Specifically, your information is used to:

• Create and manage your ukok account, including identity verification and KYC compliance checks.
• Process financial transactions — deposits via bKash, Nagad, or Rocket, and withdrawals back to your designated payment account.
• Deliver platform services including cricket betting markets, live casino tables, slots, crash games, and promotional offers tailored to your activity.
• Fulfil responsible gaming obligations — including monitoring gameplay for signs of problem gambling and enforcing self-exclusion or deposit limit requests you have submitted.
• Communicate important account updates, security alerts, and service notifications via email or SMS, and provide customer support responses to your queries.
• Detect and prevent fraud, money laundering, underage access, and any other activity that violates our Terms & Conditions or applicable law.

Data Sharing and Disclosure

ukok does not sell or commercially share your personal data. We may, however, disclose specific personal data to the following categories of third parties only when strictly necessary:

• Payment processors and financial service providers (e.g. bKash, Nagad, Rocket, Visa, Mastercard) strictly for the purpose of executing your transaction instructions.
• Game technology providers and platform infrastructure partners who power the games and services on ukok — these partners operate under binding data processing agreements and are not permitted to use your data for their own purposes.
• Law enforcement authorities, regulatory bodies, or courts of competent jurisdiction when we are legally required to disclose information, or when disclosure is necessary to protect the rights, safety, or property of ukok or its users.

Any transfer of personal data outside Bangladesh will be subject to appropriate safeguards, including contractual clauses that ensure the receiving party maintains equivalent data protection standards.

Cookies and Tracking Technologies

ukok uses cookies and similar tracking technologies to improve your experience on our platform. Cookies are small data files stored on your device that help us remember your preferences, maintain your login session, analyse site performance, and deliver relevant content. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period).

You may control or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the ukok platform — for example, you may be required to log in again each visit, or certain game features may not load correctly. We recommend keeping essential cookies enabled for the best experience.

Data Security

ukok employs industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, and destruction. Our platform uses SSL (Secure Sockets Layer) encryption to secure all data transmitted between your device and our servers. Access to personal data internally is restricted to authorised personnel only, and all staff with access to sensitive data are subject to strict confidentiality obligations.

While we implement robust technical and organisational safeguards, no online platform can guarantee absolute security. In the event of a data breach that materially affects your rights or privacy, we are committed to notifying affected users promptly and taking all reasonable steps to mitigate the impact. We strongly encourage you to use a unique, strong password for your ukok account and to keep your login credentials confidential.

Data Retention

ukok retains your personal data for as long as your account remains active and for a reasonable period thereafter to fulfil the purposes outlined in this Privacy Policy, including resolving disputes and satisfying any legal, accounting, or reporting requirements. Where your data is no longer required for any active purpose, we will securely delete or anonymise it in accordance with our internal data retention schedule. If you choose to close your ukok account, please contact our support team at [email protected] to initiate the account closure and data deletion process.

Your Rights as a User

As a registered user of ukok, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] with your full name, registered email address, and a clear description of your request:

• Right of access: you may request a copy of the personal data we hold about you, including details of how it is being used and with whom it has been shared.
• Right to rectification: if any personal data we hold is inaccurate or incomplete, you may request that we correct or update it without undue delay.
• Right to erasure: subject to our legal retention obligations, you may request the deletion of your personal data when it is no longer necessary for the purpose for which it was collected.
• Right to restrict processing: you may request that we temporarily suspend our use of your personal data while a query or dispute regarding its accuracy or lawfulness is being resolved.
• Right to object: where we process your data based on our legitimate interests, you may object to such processing and we will cease unless we can demonstrate compelling legitimate grounds that override your interests.

We will respond to all valid requests within a reasonable timeframe. We may need to verify your identity before processing your request to ensure the security and integrity of your account.

Third-Party Links and Services

The ukok platform integrates game content from third-party providers such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming. While we take reasonable steps to ensure these providers maintain strong data security practices, ukok is not responsible for the privacy policies or data handling practices of independent third-party service providers. By using games or features powered by these providers, you may also be subject to their separate privacy terms.

ukok is also not responsible for the content or privacy practices of any external websites that may be referenced in user communications. We recommend reviewing the privacy policies of any third-party services you engage with independently.

Age Restriction and Underage Access

ukok is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If you are under 21, you are prohibited from registering an account, making a deposit, or participating in any betting or gaming activity on the ukok platform. Age verification is a mandatory step in our KYC process, and we reserve the right to suspend or permanently close any account found to belong to a person under 21 years of age.

If you are a parent or guardian and believe that a minor in your care may have accessed the ukok platform, please contact us immediately at [email protected]. We will investigate the matter promptly and take appropriate action, including the removal of any data collected from the minor.

Changes to This Privacy Policy

ukok reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, operational requirements, or applicable legal obligations. When material changes are made, we will update the effective date at the top of this page and, where feasible, notify registered users via email or a prominent on-platform notice. Your continued use of the ukok platform following the posting of any revised Privacy Policy constitutes your acceptance of the revised terms.

We encourage you to review this Privacy Policy periodically so that you are always informed of our current practices. Previous versions of this policy are available upon request by contacting our support team.

Contact Us

If you have any questions, concerns , or complaints regarding this Privacy Policy or the way ukok handles your personal data, please do not hesitate to reach out to our dedicated support team. We are committed to addressing your concerns in a timely and transparent manner.

Email us at: [email protected]