ukok Terms & Conditions

Eligibility Requirements

To register and maintain an account on the ukok Platform, you must meet all of the following eligibility criteria at all times:

• You must be at least 21 years of age. Providing false information regarding your age is a serious breach of these Terms and will result in immediate account closure and forfeiture of all funds held in the account.
• You must be a resident of or currently present in a jurisdiction where using online gaming services is not prohibited under applicable local law. It is your sole responsibility to determine whether your use of the Platform is lawful in your location.
• You must not be subject to any self-exclusion agreement, either with ukok or any other gaming platform, at the time of registration or at any subsequent time during which you hold an active account.
• You must register using your own personal details. You may not register on behalf of another person, use another person's identity, or allow another person to use your account. Each account is strictly personal and non-transferable.
• You must not be an employee, contractor, director, or close family member of any employee of ukok or any of its technology, payment, or content providers. Such persons are ineligible to hold player accounts on the Platform.

ukok reserves the right to verify eligibility at any point in time. Failure to meet eligibility requirements — at registration or at any later date — entitles ukok to suspend or permanently close the account and, where fraud or misrepresentation is involved, to withhold any balance held in the account pending investigation.

Account Registration and Security

Each player is permitted to hold one account on the ukok Platform. Multiple accounts are strictly prohibited. The following rules apply to account registration and ongoing account security:

• You must provide accurate and complete information during the registration process, including your registered Bangladeshi mobile number. Providing false registration details is grounds for immediate account closure.
• You are responsible for maintaining the confidentiality of your login credentials. ukok staff will never ask for your password via any communication channel. If you suspect your account has been accessed without your authorisation, contact support immediately.
• You must not permit any other person to access or use your ukok account. Your account is strictly personal. Any activity carried out under your account credentials is your sole responsibility, regardless of whether such activity was authorised by you.
• You must keep your registered mobile number active and updated. Your registered number is used for password resets, security verification, and account recovery. Loss of access to your registered number may delay or complicate account recovery processes.
• ukok may require you to complete identity or age verification (KYC) at any time. Failure to complete KYC within the required timeframe may result in withdrawal restrictions or account suspension until verification is completed.

ukok does not charge any fees for opening or maintaining a player account. Third-party payment providers (such as bKash or Nagad) may apply their own transaction fees outside of ukok's control; players should consult their mobile financial service provider's own terms for details.

Deposits and Withdrawals

All financial transactions on the ukok Platform are subject to the following terms. ukok reserves the right to amend deposit and withdrawal limits, processing times, and accepted payment methods at any time with reasonable notice to players.

Deposits

• The minimum deposit amount is ৳100 per transaction. There is no maximum deposit limit set by ukok; however, payment providers may impose their own transaction limits.
• Accepted deposit methods include bKash, Nagad, Rocket, Upay, Visa, and Mastercard. ukok does not accept deposits from payment methods not belonging to the registered account holder.
• Deposits made via bKash and Nagad typically credit to your ukok balance within seconds. Other payment methods may take up to 30 minutes to process. If a deposit does not appear within one hour, contact ukok support with your transaction reference.
• ukok does not charge any deposit fees. All deposited funds are credited in full to the player's account balance. Any charges applied by your payment provider are outside ukok's control and responsibility.

Withdrawals

• The minimum withdrawal amount is ৳200. Withdrawals may only be made to a payment method in the account holder's own name. ukok does not process withdrawals to third-party accounts.
• Withdrawal requests are processed within five minutes in the majority of cases. In rare cases, processing may take up to 24 hours where additional verification is required. Players will be notified if additional verification is needed before a withdrawal can be completed.
• ukok does not charge fees on withdrawals. Winnings are credited to your withdrawal destination in BDT at full face value. No currency conversion is applied.
• ukok reserves the right to request additional identity verification before processing any withdrawal. This is a standard anti-money-laundering (AML) measure. Delays caused by incomplete or pending verification are not the liability of ukok.

Players are responsible for ensuring their designated withdrawal account (bKash, Nagad, Rocket, or Upay number) is active and in good standing at the time of the withdrawal request. ukok accepts no responsibility for failed withdrawals caused by the player's payment provider rejecting the transfer.

Bonuses and Promotions

ukok offers welcome bonuses, reload bonuses, free spins, and seasonal promotions to eligible players. All bonuses are subject to the following general terms, as well as any specific terms attached to each individual promotion:

• All bonus funds are subject to wagering requirements before they can be withdrawn. The applicable rollover multiplier is specified in the individual promotion terms. Wagering requirements must be met within the validity period of the bonus; bonus funds that are not wagered within the validity period will expire and be removed from the account balance.
• Free spin winnings are credited as bonus funds and are subject to the same wagering requirements as cash bonuses unless stated otherwise in the specific promotion terms.
• ukok reserves the right to withdraw, modify, or cancel any bonus or promotion at any time without prior notice. If a bonus is modified or withdrawn before a player has met the wagering requirement, any wagering progress made up to that point will be honoured on a pro-rata basis.
• Bonuses are awarded to one account per household, per device, per IP address, and per payment method. Any attempt to claim the same bonus multiple times through duplicate accounts or shared payment methods will be treated as abuse and may result in account suspension.
• ukok reserves the right to disqualify any player from a bonus or promotion if there is evidence of exploitation, manipulation of odds, use of automated betting systems, or any other conduct that ukok considers contrary to the spirit of fair play.

Betting and Gaming Rules

The following general rules apply to all wagering activity on the ukok Platform, including sports betting, live casino, slots, crash games, and table games:

• All bets placed on the Platform are final and binding once confirmed. Bets cannot be cancelled or amended after confirmation unless a manifest error is identified by ukok. In the event of a manifest error (including incorrect odds or incorrect game parameters), ukok reserves the right to void affected bets and return stakes to players.
• Sports betting markets and odds are subject to change until a bet is confirmed. ukok uses certified Random Number Generators (RNG) for all applicable slot and table game outcomes. Live casino results are determined by real-world dealer actions and are not RNG-dependent.
• ukok is not responsible for connectivity issues, power outages, or device failures on the player's side that result in incomplete wagers or interrupted gaming sessions. Where possible, ukok's systems will record and honour the last confirmed state of a game session. Players experiencing persistent connectivity problems should contact support.
• Minimum and maximum bet limits apply to each game and betting market. These limits are displayed within the game interface before any wager is placed. By placing a bet, the player confirms they have reviewed and accept the applicable limits.
• In the event of a dispute regarding a bet outcome, the records held in ukok's server logs shall be the definitive source of truth. Players may raise disputes by contacting ukok support within 30 days of the disputed event. Disputes raised after this period may not be considered.

ukok reserves the right to suspend specific betting markets or games at any time for operational, technical, or integrity reasons. Where a suspension occurs after bets have been accepted, ukok will either settle bets at the time of suspension or void them and return stakes, at ukok's sole discretion based on the circumstances.

Responsible Gaming

ukok is committed to promoting responsible gaming practices and providing players with tools to manage their gaming behaviour. The following provisions apply to all players:

• Players may set deposit limits (daily, weekly, or monthly) at any time via their account settings. Once a deposit limit is set, it takes effect immediately. Increasing a limit requires a cooling-off period of at least 24 hours before the higher limit becomes active.
• Players may activate a temporary time-out (cooling-off period) of between 24 hours and 6 weeks. During a time-out, the player's account remains open but no deposits or bets can be placed. Time-outs cannot be ended early.
• Players may request permanent self-exclusion at any time by contacting ukok support or using the self-exclusion option in account settings. Permanently self-excluded players will have their account closed and will not be permitted to re-register on the Platform for a minimum period of 5 years.
• If you believe your gambling may be causing harm to yourself or others, ukok encourages you to use the responsible gaming tools available in your account and to seek assistance from a professional support service. Gaming is intended to be entertainment — if it stops feeling that way, please use the tools available to take a break.

ukok's Responsible Gaming page contains full details of the player protection tools available on the Platform and guidance on seeking external support. Players are encouraged to review that page and to contact ukok support at any time if they have concerns about their gaming behaviour.

Prohibited Conduct

The following conduct is strictly prohibited on the ukok Platform. Players found to have engaged in prohibited conduct may have their accounts suspended or permanently closed, balances forfeited, and may be reported to relevant authorities where applicable:

• Using automated software, bots, scripts, or any other artificial means to interact with the Platform, place bets, claim bonuses, or manipulate game outcomes. This includes the use of any third-party tool that gives an unfair advantage over other players or over the Platform.
• Attempting to launder money or use the Platform for any purpose related to fraud, financial crime, or any activity prohibited under applicable law. ukok cooperates with financial crime investigations and is required by its operating policies to report suspicious activity.
• Registering more than one account, whether under the same identity or a different identity, for any purpose including circumventing a self-exclusion, claiming duplicate bonuses, or avoiding account restrictions applied by ukok.
• Colluding with other players, casino staff, or third parties to manipulate game outcomes, betting markets, or bonus structures. This includes match-fixing in sports betting, chip dumping in poker, and coordinated bonus abuse across multiple accounts.
• Engaging in abusive, threatening, discriminatory, or offensive behaviour toward ukok support staff or other players via any communication channel provided by the Platform. ukok reserves the right to permanently exclude any player who engages in such behaviour.

ukok's determination of whether prohibited conduct has occurred is final. Where ukok identifies prohibited conduct, it may take immediate action without prior notice, including account suspension, balance withholding, and permanent exclusion. Players who believe a determination has been made in error may raise a formal dispute by contacting ukok support.

Account Suspension and Termination

ukok reserves the right to suspend or permanently close any player account at its sole discretion. The following are examples of circumstances that may lead to account suspension or closure:

• Breach of any provision of these Terms & Conditions, including but not limited to eligibility violations, prohibited conduct, or provision of false registration information.
• Failure to complete identity or age verification (KYC) within the period specified by ukok. Accounts in an unverified state may have their withdrawal access restricted pending completion of verification.
• Reasonable suspicion of money laundering, fraud, or any other financial crime. In such cases, ukok may freeze the account, withhold the account balance, and report the matter to relevant authorities in accordance with its AML obligations.
• A player may also request voluntary account closure at any time by contacting ukok support. Upon voluntary closure, any remaining balance after deduction of pending bonus wagering requirements will be returned to the player's registered payment method. Accounts closed voluntarily may be reopened upon request, subject to a standard re-verification process, unless the account was closed due to self-exclusion.

Intellectual Property

All content on the ukok Platform — including but not limited to the website design, logo, graphics, text, software, game interfaces, and any other materials — is the exclusive property of ukok or its licensed content providers. All rights are reserved. Nothing in these Terms & Conditions grants the player any licence to reproduce, distribute, modify, publicly display, or create derivative works from any ukok content without prior written authorisation.

Third-party game content available through the Platform is owned by the respective game providers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) and is subject to those providers' own intellectual property terms. ukok does not claim ownership of third-party game content.

Limitation of Liability

To the maximum extent permitted by applicable law, ukok's liability to any player is limited as follows:

• ukok is not liable for any loss of profits, loss of data, indirect, incidental, special, or consequential damages arising from your use of the Platform or any inability to access the Platform, even if ukok has been advised of the possibility of such damages.
• ukok does not guarantee uninterrupted access to the Platform. Scheduled maintenance, technical faults, or circumstances beyond ukok's control may result in temporary service interruptions. ukok will endeavour to minimise such interruptions and to notify players in advance where possible.
• Nothing in these Terms & Conditions excludes or limits ukok's liability for death or personal injury caused by ukok's negligence, fraud, or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.

Privacy and Data Protection

ukok collects, stores, and processes personal data in accordance with its Privacy Policy. By registering an account and using the Platform, you consent to ukok's collection and processing of your personal data as described in the Privacy Policy. The Privacy Policy is incorporated by reference into these Terms & Conditions and forms part of the binding agreement between you and ukok.

All data transmitted between your device and the ukok Platform is protected by SSL (Secure Sockets Layer) encryption. ukok does not sell, rent, or share your personal data with unaffiliated third parties for marketing purposes. Data may be shared with payment processors, KYC verification providers, and regulatory authorities where required by law or by ukok's operating policies.

Amendments to These Terms

ukok reserves the right to amend, update, or replace these Terms & Conditions at any time. Where a material change is made, ukok will endeavour to notify registered players via email or in-platform notification in advance of the change taking effect. The updated Terms & Conditions will be published on this page with a revised "Last updated" date.

Continued use of the Platform following the publication of any updated Terms & Conditions constitutes your acceptance of the changes. If you do not agree with any updated terms, you must cease using the Platform and may contact ukok support to request account closure.

Governing Law and Disputes

These Terms & Conditions and any dispute or claim arising from or in connection with them shall be subject to the internal dispute resolution procedures of ukok in the first instance. Players wishing to raise a formal dispute should contact ukok support at [email protected] with a written description of the dispute. ukok will acknowledge disputes within 5 business days and aim to resolve them within 30 business days. ukok operates as a platform serving the Bangladeshi market. Players are responsible for determining whether use of the Platform is compliant with the laws of their local jurisdiction.

Contact Us

If you have any questions about these Terms & Conditions, wish to raise a dispute, or need assistance with your account, please contact the ukok support team. Our support team is available 24 hours a day, 7 days a week, and aims to respond to all enquiries promptly.